Frequently Asked Questions

Are your Dentalium shells natural or artificial?

Our Dentalium shells are 100% natural sea shells collected from trusted coastal sources. Each shell is unique in color, shape, and texture.

Do the shells come in different sizes?

Yes, Dentalium shells are available in multiple sizes suitable for jewelry making, crafts, decoration, and traditional uses.

Will all shells look exactly the same?

No. Since Dentalium shells are natural products, slight variations in size, color, and texture are normal.

How are the shells packed and shipped?

All shells are carefully cleaned, sorted, and securely packed to minimize damage during shipping.

Are the shells cleaned and ready to use?

Yes, all Dentalium shells are cleaned and prepared before shipping for immediate use.

Can I order Dentalium shells in bulk?

Yes, we provide bulk orders for jewelry makers, wholesalers, craft businesses, and event decorators.

How do I choose the right size shells?

The ideal shell size depends on your purpose. Smaller shells are suitable for crafts and earrings, while larger shells are ideal for necklaces and decorations.

Are the shells durable for jewelry making?

Yes, Dentalium shells are lightweight and durable enough for jewelry and craft applications when handled properly.

How do I place an order?

You can place an order directly through our website by selecting your preferred products and completing the checkout process.

Do I need an account to place an order?

No, you can place an order as a guest, but creating an account helps you track your orders easily.

How will I know my order is confirmed?

After successful payment, you will receive an order confirmation email with your order details.

Can I change or cancel my order?

Orders can only be changed or canceled before they are processed for shipping.

How can I track my order?

Tracking details will be shared through email once your order has been shipped.

How long does delivery take?

Delivery times vary depending on your location and selected shipping method.

What if I receive damaged shells?

If your order arrives damaged, please contact us immediately with photos of the damaged package and products.

Can I return or exchange my order?

Eligible products may qualify for returns or exchanges according to our return policy.

What payment methods do you accept?

We accept credit cards, debit cards, UPI, net banking, and other secure online payment methods.

Is my payment information secure?

Yes, all payments are processed through secure encrypted payment gateways.

When will my payment be charged?

Your payment will be charged immediately after your order is successfully placed.

Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on your delivery location and order value.

Will I receive a payment receipt?

Yes, a payment receipt and order confirmation will be sent to your registered email address.

Are taxes and shipping included in the price?

Shipping charges and applicable taxes may be calculated separately during checkout unless otherwise specified.

What should I do if my payment fails?

If your payment fails, please retry using another payment method or contact your bank or payment provider.